Google Messages RCS breaks with '3100' error for some

A difficulty with Google Messages seems to be breaking RCS for some customers, with a lot of the issue tracing again to Samsung Galaxy units.

Over the previous few days, a number of Reddit threads have popped up from Google Messages customers who’re unable to make use of RCS to ship or obtain messages. However this doesn’t look like any form of widespread outage, however relatively one thing to do with these on Galaxy telephones, particularly when switching to a brand new system or community.

Affected customers are seeing error code “3100” within the Google Messages app, which a Google account says is “Hassle connecting. Awaiting retry.” In different phrases, the system isn’t correctly connecting to RCS servers. These affected seem to both be upgrading to a brand new system – the Galaxy Z Fold 8 in two posts – or shifting to a brand new provider. The identical account brings out the potential that this may very well be an error between porting numbers for one person, or Samsung’s Good Swap having “transferred corrupted cache recordsdata” within the different.

So, there’s no clear trigger for this simply but.

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The issue has solely proven up for Galaxy customers to this point, implying that may very well be a part of the issue.

Google’s troubleshooting steps embody turning RCS off, clearing information for “Provider Providers,” rebooting the system, after which turning RCS again on, however success appears hit and miss. Android Authority notes that one person particulars a six-step process that features quickly turning off 2-step verification and clearing Play Providers information. Whereas it apparently works, you need to most likely strive Google’s steps earlier than doing something with 2FA – and you need to flip that again on instantly for those who do flip it off.

We’ll replace this text if Google supplies any additional particulars about what may be improper. Tell us for those who’re operating into this downside, and what system you’re utilizing.