A Delhi-based marketing consultant has shared a disturbing account of a late-night Rapido journey, alleging that the rider she booked on a motorcycle arrived in a automobile and repeatedly requested her to get inside. In accordance with her account, she booked a Rapido bike at round 11:07 pm from Gate 4 of Sector 16 Noida Metro station. The app confirmed the rider’s identify as Anmol Mishra and the car as a Hero Splendour.
She was chatting with the rider over the cellphone as a result of he had initially gone to Gate 3 as an alternative of Gate 4. A couple of minutes later, a Maruti Ritz arrived on the spot. She stated she was confused as a result of she had booked a motorcycle however quickly realised that the particular person within the automobile was the identical man she had been chatting with on the cellphone.
Nonetheless, she alleged that he didn’t match the {photograph} proven for the rider on the app. The person reportedly instructed her that his bike had damaged down and that he had are available in a automobile as an alternative. He then requested her to get into the car.
“I stated no. He stored insisting. At that time, I received scared and began shouting at him. He then stated, “Okay, I am going,” and stated he would cancel the journey. However I used to be the one who ultimately cancelled the journey. The automobile then went just a little forward of the metro gate and stopped there,” Moni Shandilya wrote on LinkedIn.
She stated she cancelled the journey herself and admitted that she didn’t handle to take a screenshot of the reserving or {photograph} the automobile and the particular person on the time. She defined that she was too frightened and centered solely on getting dwelling safely.
She additionally confused that her concern was about passenger security typically and never restricted to ladies, saying anybody may really feel susceptible if the particular person arriving didn’t match the small print proven on the app. “And I am not saying that is solely about ladies. If a person had been in the identical state of affairs, I do not suppose it could have been secure for him both. I perceive that Rapido & Rapido Assist calls after a journey is accomplished, particularly at night time, to test if the passenger reached safely. However this case was scary, and the priority was earlier than I even reached dwelling,” she added.
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Moni urged Rapido to analyze the journey, confirm what occurred and take applicable motion in opposition to the particular person concerned. She stated she was secure however hoped the incident could be taken critically to stop an identical state of affairs from taking place to another person.
Rapido’s Response
Rapido Assist responded to the publish and stated it understood the seriousness of the grievance. The corporate stated the alleged behaviour was unacceptable and didn’t meet its service requirements. “We perceive how regarding and unsafe this case will need to have felt, particularly when the one that arrived didn’t match the rider particulars proven on the app. Buyer security is our prime precedence, and we take such considerations very critically,” the corporate wrote.
In one other remark, Rapido stated it had taken quick motion in opposition to the reported captain’s account and had initiated measures geared toward stopping comparable incidents sooner or later. The corporate additional stated it was strengthening its monitoring methods via buyer suggestions, journey critiques and vehicle-related checks, with the goal of bettering passenger security and repair high quality.
