A Delhi girl has alleged that she was pressured to leap from a transferring Rapido scooter after the motive force took an unfamiliar and abandoned route towards Vishwavidyalaya and refused to cease regardless of her repeated requests. The incident left her injured and raised recent issues about passenger security and the response of ride-hailing platforms to such complaints. In line with Ayesha Srivastav’s account shared on Instagram, she had booked the Rapido bike to journey to her workplace. In the course of the trip, she seen that the motive force had taken a route she didn’t recognise and which appeared abandoned.
The driving force allegedly advised her that the street was a direct path to Vishwavidyalaya. Nonetheless, feeling uncomfortable, Srivastav requested him to both take one other route or cease the scooter. She alleged that he refused to do both regardless of her repeated requests.
She then tried to hit the motive force in an try to make him cease, however that additionally failed. With no different choice and fearing for her security, she ultimately jumped from the transferring scooter. The autumn left her with accidents to her arms, legs and head, requiring medical consideration.
Srivastav additionally criticised Rapido’s preliminary response to her grievance. She stated she didn’t obtain a well timed response from buyer assist, prompting her to take the matter to social media and demand motion towards the motive force.
“Rapido I would like the small print of the motive force and I wish to know what are you going to do about this I would like the decision ASAP with all the small print of the motive force It’s in regards to the girls security what you’re doing for us on a regular basis 1000’s of ladies takes rapido to commute and this can be a big security measure right here! I would like that Driver punished,” she wrote whereas sharing the video.
Watch the video right here:
Rapido’s Response
The put up rapidly gained consideration on-line, after which Rapido responded and acknowledged the seriousness of the allegations. The corporate stated it had completely suspended the motive force from its platform and shared his particulars with Srivastav to assist her pursue authorized motion. Rapido additionally stated it might assist her with any authorized or medical help she required and stay out there for additional assist.
“As mentioned with you over the decision, we totally take cognizance of the difficulty and the reported captain has been completely suspended from the platform. The captain’s particulars have additionally been shared with you by way of electronic mail for mandatory authorized proceedings. Please know that we’re standing by you thru this. We’ll proceed to assist you in each manner attainable, together with with any authorized or medical help you might want. We’re right here and can stay out there do you have to want any additional assist,” Rapido wrote.
The incident has since sparked a wider dialogue about girls’s security whereas utilizing app-based bike taxis and the necessity for faster responses to passenger complaints.
