On-line buying giants Flipkart, Amazon and Meesho emerged as the highest three platforms dealing with the very best quantity of client grievances on the Nationwide Shopper Helpline (NCH) in 2025, the federal government knowledgeable the Lok Sabha lately. In a written reply to the Parliament, Union Minister of State for Shopper Affairs BL Verma disclosed that Flipkart topped the record with over 1.33 lakh complaints, adopted by Amazon with 91,248 and Meesho with 29,284. Fast-commerce and area of interest retail platforms additionally featured prominently among the many prime ten offenders.Operated by the Division of Shopper Affairs, the NCH acts as a single-window pre-litigation web site. It at the moment helps 17 Indian languages and connects customers with 1,853 companion firms registered beneath its voluntary “Convergence” initiative. Which means customers can lodge complaints in 17 languages, together with Hindi, English, Kashmiri, Punjabi, Nepali, Gujarati, Marathi, Kannada, Telugu, Tamil, Malayalam, Maithili, Santhali, Bengali, Odia, Assamese and Manipuri, by the toll-free quantity 1915.
Prime 10 E-Commerce Platforms by Grievance Quantity
* Flipkart: 1,33,000* Amazon: 91,248* Meesho: 29,284* Myntra: 25,384* Netmeds: 19,895* Zepto: 5,774* Blinkit: 5,102* Naaptol: 4,079* VLE Bazaar: 3,907* Nykaa: 3,405
Regulatory crackdown and refunds
To curb unfair commerce practices beneath the Shopper Safety (E-Commerce) Guidelines, 2020, the Central Shopper Safety Authority (CCPA) imposed fines on 47 platforms, slapping collective fines totaling roughly Rs 1.12 crore (Rs 1,12,01,500). The minister highlighted vital enforcement outcomes by pre-litigation decision.The minister stated that the NCH facilitated refunds of over Rs 91 crore to customers between April 25, 2025, and June 30, 2026, of which greater than Rs 63 crore pertained to grievances within the e-commerce sector. This was achieved by resolving over 1,47,000 client grievances associated to refund claims on the pre-litigation stage, he stated. A complete of 5.11 lakh complaints associated to fast commerce have been acquired on the NCH in 2025, all of which have been disposed of, the minister added.Non-delivery of merchandise was the only largest class of complaints in 2025, accounting for 79,818 instances. Different frequent complaints included supply of the unsuitable product, denial of alternative or refund as per coverage, supply of faulty or broken items, non-refund of paid quantities, deficiency in companies, sale of spurious or counterfeit merchandise, and unauthorised debit of quantities with out client consent.
How NCH grievance system works
Shoppers can escalate unresolved e-commerce disputes by:* Toll-Free Helpline: 1915* WhatsApp / SMS: 8800001915* E-mail: nch-ca@gov.in* Criticism web sites: consumerhelpline.gov.in, the NCH app, and the UMANG software
