A Zomato buyer from Delhi shared an disagreeable expertise on social media, claiming that he discovered two individuals consuming the meals he had ordered after monitoring the supply companion’s location. Rishabh Kaushik mentioned he positioned an order from Khadak Singh Ka Dhaba via Zomato at 10:58 pm and was initially advised that the supply companion was close by. Nonetheless, when the order did not arrive, he determined to trace the rider himself.
In keeping with Rishabh, the supply companion’s icon remained on the similar location for almost 40 minutes. Curious in regards to the delay, he stepped out to test the placement. “Went to trace my order and, as an alternative of discovering my meals, I discovered the supply companion’s location, and apparently, two individuals have been having fun with my dinner,” he wrote on X.
Rishabh additional alleged he was advised that the order had been bought for Rs 100. He additionally criticised Zomato’s customer support over what he described as an unhelpful response to the state of affairs. “Zomato customer support has a bot sitting there too. @deepigoyal, this is not meals supply anymore. It is a full-fledged food-sharing economic system. Legends say the supply remains to be standing there,” he added.
Rishabh accompanied his publish with screenshots of the Zomato order tracker and footage that he mentioned confirmed what had occurred. The screenshots reportedly confirmed the supply companion remaining lacking dinner on the similar location whereas the order standing continued to progress, regardless of the meals not reaching him.
See the publish right here:
I ordered from Khadak Singh Ka Dhaba via @zomato at 10:58 PM. Did not obtain it however the app advised me that the supply man is close by. Went to trace my order and, as an alternative of discovering my meals, I discovered the supply companion’s location, and apparently, two individuals have been having fun with my… pic.twitter.com/i0EAdY3aib
— Rishabh Kaushik (@RishabhKaushikk) September 6, 2026
Zomato’s buyer assist workforce, Zomato Care, additionally responded to the criticism and requested Rishabh to share his order ID so the matter could possibly be investigated additional.
The declare shortly drew consideration on-line, with customers debating what could have occurred to the order and sharing their very own experiences with late-night meals deliveries. Some steered that prospects go for money on supply when accessible, significantly for late-night orders, citing considerations over delays, cancellations or orders not being delivered.
One person wrote, “That is the one motive I select COD publish 10 PM, only for my psychological satisfaction.” One other commented, “This is not acceptable. If the supply companion can steal the meals, then they’ll additionally tamper the meals by mixing something. What in regards to the client’s security?”
A 3rd mentioned, “It is higher to do POD/COD. This manner atleast one can get monetary savings. The restaurant and firm will bear the associated fee if such incidents occur. Similar occurred with me however there was no buyer decision from @zomato even exhibiting them evidences.”
