You arrange a brand new Galaxy telephone, restored all the pieces with Good Change, and now Google Messages won’t hook up with RCS — typically with error code 3100 on display screen. Your chats fall again to plain SMS, group threads break, and typing indicators and browse receipts cease working. Experiences of this began piling up this week, and Google has now acknowledged it, although not with a repair that reliably works.
Why Google Messages RCS breaks after Good Change
The frequent thread in each report is a tool migration. The case that surfaced the issue concerned a person shifting from a Galaxy Z Fold 6 to a Galaxy Z Fold 8 utilizing Samsung’s Good Change, after which Google Messages might now not register with the RCS service. A Google assist consultant responding publicly attributed it to “corrupted cache information” carried throughout throughout the switch, as quoted by Android Police.
Two caveats it is best to maintain on to earlier than you begin troubleshooting. First, Google’s response arrived in a person discussion board thread slightly than a assist bulletin, so that is Google workers speaking informally, not a documented advisory with a said scope or a repair timeline. Second, no one has stated how widespread that is. In case your RCS is working, there may be nothing right here you should do.
It’s value being clear about what really fails. RCS registration is tied to your telephone quantity by way of the Provider Companies part, to not Google Messages alone. When that registration is in a nasty state, reinstalling Messages achieves nothing — which is why the steps under goal Provider Companies as a substitute.
Methods to repair RCS error 3100 in Google Messages
That is the sequence Google’s consultant urged. Work by way of it so as, as a result of the reset solely takes impact if RCS is switched off earlier than you clear the Provider Companies information.
- Replace Google Messages. Open the Play Retailer, seek for Google Messages, and set up any pending replace earlier than touching anything.
- Flip RCS off. In Google Messages, faucet your profile image, then Messages settings > RCS chats, and switch off RCS chats.
- Clear Provider Companies information. Go to Settings > Apps > See all apps > Provider Companies > Storage & cache, and select Clear storage (labelled Clear information on some builds). On One UI the trail is Settings > Apps > Provider Companies > Storage > Clear information; it’s possible you’ll have to allow Present system apps from the menu to see it in any respect.
- Restart the telephone. A full reboot, not simply closing the app.
- Flip RCS again on. Return to RCS chats and allow it. Registration can take a couple of minutes to finish.
If that doesn’t work
Be ready for it to not. The person whose report began this didn’t get a working consequence from that process, and Android Authority notes that a number of treatments are circulating with blended success. That’s the sincere state of issues proper now.
The workaround individuals are having extra luck with is avoiding the migration path altogether: set the brand new telephone up as a recent machine slightly than restoring by way of Good Change, then transfer your apps and information throughout manually. It prices a night. It additionally means you’re the one deciding what comes over, which isn’t the worst end result — our guide to moving data to a new phone covers doing that with out a vendor migration device.
Another precaution in case you have not switched but: flip RCS chats off in your previous telephone earlier than you retire it, then allow it on the brand new one as soon as setup is completed. Leaving a quantity registered to a tool you now not use is identical entice that stranded folks’s texts after they moved off iMessage years in the past, and it’s a thirty-second job to keep away from.
If none of this clears it, RCS will re-register by itself as soon as Google pushes a server-side or Provider Companies repair — the most secure transfer within the meantime is to go away RCS off slightly than repeatedly toggling it, so your messages at the very least fall again to SMS predictably as a substitute of dropping right into a half-registered state.
Sources: Android Authority, Android Police
